Complaints

We want to give you the best possible service.  However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available from our Managing Partner, Jonathan Winston, on request.  We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

  • Visit www.legalombudsman.org.uk
  • Call 0300 555 0333 between 8.30am to 5.30pm.
    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines.
    Calls are recorded and may be used for training and monitoring purposes.
  • For 'minicom' call 0300 555 1777
  • Email enquiries@legalombudsman.org.uk
  • Write to:
    Legal Ombudsman
    PO Box 6806,
    Wolverhampton,
    WV1 9WJ

Latest Blog

Office dress code proves popular amongst millennials

24/05/2016
Dress code policy
Dress code policies have hit the headlines recently so here at Winston Solicitors we decided to conduct our own research amongst millennials. Also known as Generation Y - this group are approximately...
Inheritance tax changes

The recent Budget saw the Chancellor announce reforms to Inheritance Tax rules which were widely expected following the Conservative Party’s General Election victory.  Currently, a married couple are able to access allowances of £325,000 each, which can be doubled up and applied as a single allow

Grandmother with Grandchild

The Prime Minister David Cameron has recently suggested that he would be “happy” to look at plans for so called “granny leave” giving working grandparents the right to take up to 18 weeks of shared paren

Divorce and new tax developments

Transfers of property between separating couples should take place in the tax year of separation to avoid