COVID-19 Update - Click for more

Complaints

We want to give you the best possible service.  However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you

Making a complaint to us

Initially please contact the person who is working on your matter to discuss your concerns. Alternatively you may wish to contact the person supervising their work. Details are set out in the client care letter sent to you at the start of your case. We will do our best to resolve any concerns at this stage but if you still have concerns and feel you need to make a formal complaint, our full complaints procedure is here . Making a complaint will not affect how your case is handled.

How the SRA can help you

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, disability, or other characteristic. You can raise your concerns with Solicitors Regulation Authority.

What you may do if we cannot resolve your complaint

If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman. They will look at your complaint independently and it will not affect how your case is handled. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have there are some time limits for taking your complaint to the Legal Ombudsman.

You must do so:

Within 6 months of receiving our final response to your complaint

and 

No more than 6 years from the date of act/omission about which you are complaining, or 

No more than 3 years from when you should reasonably have known there was cause for complaint.

 If you would like more information about the Legal Ombudsman their contact details are as follows:

  • Visit www.legalombudsman.org.uk
  • Call 0300 555 0333 between 8.30am to 5.30pm.
    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines.
    Calls are recorded and may be used for training and monitoring purposes.
  • For 'minicom' call 0300 555 1777
  • Email enquiries@legalombudsman.org.uk
  • Write to:
    Legal Ombudsman
    PO Box 6806,
    Wolverhampton,
    WV1 9WJ
Reintroduction of employment tribunal fees?

In a surprising announcement, the Ministry of Justice (MOJ) has confirmed that it may reintroduce fees for employment tribunal claims.  This would be a surprising U-turn by the government which was criticised for its tribunal fee structure which was introduced in 2013.  The fee structure was decl

Inheritance tax changes

The recent Budget saw the Chancellor announce reforms to Inheritance Tax rules which were widely expected following the Conservative Party’s General Election victory.  Currently, a married couple are able to access allowances of £325,000 each, which can be doubled up and applied as a single allow

Grandmother with Grandchild

The Prime Minister David Cameron has recently suggested that he would be “happy” to look at plans for so called “granny leave” giving working grandparents the right to take up to 18 weeks of shared paren