Legal news

Price indications on websites

Jonathan Winston Jonathan Winston
1 min read

The Advertising Standards Authority (ASA) has upheld a complaint about a website that did not make it clear that it levied payment card surcharges. When customers selected a payment method, the website added a £1 or £2 charge to the purchase price, depending on the type of card used.

The complainant argued that the website was misleading because the initial price claims did not mention the non-optional card fee. Further, the website quoted VAT-exclusive prices, albeit in the format: "Prices from £10.00 excluding VAT plus VAT £2.00, total £12.00". The ASA upheld both complaints, because the website did not mention the non-optional card fee that all buyers would have to pay, the initial price claims were misleading.

Although the website quoted VAT-inclusive prices as well as VAT-exclusive prices, all or most of the website's customers paid VAT for the tickets. Therefore, the advertisement breached the misleading advertising and prices rules of the CAP Code.

Website operators must ensure that any extra charges are made clear to a customer at an early stage.

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I am very pleased with the service I received from Winstons, this is the second time I have dealt with them for conveyancing services and on both occasions Leasa was incredibly thorough and reassured me every step of the way. When other parties failed to deliver, Leasa ensured things were chased up and delivered/received with accuracy. I would highly recommend and will be sure to use Winston's again for any future property purchases
Charis
Would highly recommend Winston's.Both Leasa and Julie were extremely professional and we recieved regular email and direct call updates.In the middle of an extremely challenging chain, they went above and beyond and became intermediary's liasing with everyone else in order to get the conveyancing completed on time.Thanks again for a great service.Regards
Richard
My conveyancer Samantha and her associate Michelle kept me informed of the progress of my sale throughout the transaction. It was of benefit to me that the Winston office was local with plenty of parking. I would recommend them for any conveyancing
Ms H
Winston’s acted for us with our house sale and onward purchase. They have been excellent from start to finish. Leasa is extremely quick to respond to emails and more than happy to answer any questions. The online system is very efficient and helps keep you up to date with progress of the sale/purchase. Leasa and her team made the whole process so much less stressful than it could’ve been and we can’t thank them enough. We wouldn’t hesitate to recommend them.
Lucy
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Richard J
Special praise for Emily Spencer ,who is more than efficient , very thorough in her work and I am sure , a very good member of the Winstons team ! Well done her ( plus Jeremy re our registration with the Land Registry .!)
Stuart
A helpful and thorough service that meant I felt confident that the house sale would be handled well.
Helen
Amazing service!
Anonymous
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