Paul was the absolute professional when dealing with my case. He not only understood what was going on, but he was able to break it down in a way that made things easier for me to digest and decide on my options. In the nicest possible way, I hope I do not need to engage with Paul again, but if a similar situation were to arise, I would engage with him without a shadow of a doubt. 
I would recommend this practice to anyone who would listen.
    Andre