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Our news

Enhanced Customer Service with Firm-Wide Adoption of Threads.Cloud AI Transcription Technology

Jonathan Winston Jonathan Winston
4 min read

Adopting AI Transcription Technology

Delivering exceptional client care has always been at the heart of what we do. As the legal landscape evolves, so do the expectations of clients. Embracing innovative tools that support accuracy, efficiency, and transparency has become essential. That’s why we are proud to announce the firm-wide rollout of Threads.Cloud’s ai transcription technology, following a highly successful trial within selected departments.

To speak to one of our solicitors call 0113 320 5000

This marks a significant step forward in our commitment to consistently improving how we communicate, collaborate, and deliver results for the people and businesses that we represent.

Strengthening Client Service Through AI Transcription

During our trial period, Threads’ ai transcription system demonstrated immediate value. Across the firm, we now record and transcribe over 400 hours of calls every month, transforming how we capture and store important conversations. Calls that once required manual note-taking are now automatically converted into accurate, searchable records.

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This means that our solicitors can focus fully on the client in front of them, rather than splitting attention between the conversation and their keyboard. By eliminating the burden of note-taking, ai transcription frees up time for higher-value legal work, sharper analysis, and more meaningful client interactions.

Managing Partner Jonathan Winston said it best:

“Technology should never sacrifice client confidentiality or get in the way of client relationships. It should strengthen them. By adopting Threads.Cloud’s AI-powered transcription, we’re giving our lawyers more time to focus on what matters most - delivering the best possible results for our clients.”

Why AI Transcription Matters in Modern Legal Practice

As law firms handle an increasing volume of remote calls, hybrid meetings, and digital communications, the demand for accurate, accessible records continues to grow. Traditional methods, such as handwritten notes, typed transcripts, and manually organised call logs, are time-consuming and susceptible to human error.

Modern ai transcription technology addresses these issues by:

  • Improving accuracy through sophisticated speech recognition
  • Reducing administrative time, allowing teams to prioritise legal work
  • Ensuring consistency, especially when multiple people handle a case
  • Making information instantly searchable, speeding up case preparation
  • Supporting compliance, when used with appropriate client consent

With the legal industry more regulated and time-pressured than ever, tools like Threads.Cloud help ensure that we remain efficient without compromising on quality or confidentiality.

Choosing Secure Technology in a Sensitive Legal Environment

In an era where some transcription providers have come under scrutiny, such as questions raised about how platforms like Otter use recorded data for model training, we remain committed to choosing secure, compliant solutions.

Every technology we adopt undergoes rigorous evaluation to ensure that client confidentiality is protected and that data is stored and handled securely. We’re transparent about the way we manage consent, so you can be sure that your data is properly managed.

When we choose new technology, we check that it supports, rather than disrupts, our service standards. Threads.Cloud met and exceeded these requirements, making it a natural fit for our firm.

Threads.Cloud - A Smart, Secure Platform for Legal Teams

Threads.Cloud is so much more than an ai transcription tool. It’s a full communication and collaboration platform designed for businesses that rely on accurate, centralised information.

Key features include:

  • Automatic call recording and transcription
  • Integration of emails, calls, and transcripts into one secure space
  • Advanced search tools for fast retrieval of key information
  • Full visibility across client interactions
  • Compliance-focused design ideal for legal environments

For a firm like ours, where multiple departments may need access to historical communications, this unified approach enhances efficiency and accuracy across the board.

Supporting Our Long-Term Vision for Client Care

Adopting Threads.Cloud isn’t just about improving internal workflows. It’s about ensuring that our clients continue to receive the highest standard of care. Ai transcription allows us to maintain exceptional service levels, strengthen case preparation, and build an even more responsive environment for our clients.

As we look to the future, technology will continue to play a vital role in how we improve transparency, speed, and communication across all areas of law. Threads.Cloud aligns perfectly with this vision.

If you’d like to learn more about how we combine expert legal advice with leading technology, or if you’re seeking support with a legal matter, our team is here to help. Contact us on 0113 320 5000.

Client feedback

Sidraa and Paulo were brilliant and faultless. We have gone through the conveyencing process twice before and found the whole experience very frustrating. It was refreshing and very pleasing to find that the team at Winston made sure we were fully informed as things progressed, responded promptly to all of our requests and were friendly and approachable throughout. Highly recommend.
Anonymous
I highly recommend the services by Winston Solicitors. My solicitor went above and beyond to complete the conveyancing process during my house purchase. She always remained accessible and was available to answer my queries at all times. Her instructions were always crystal clear and i was continously updated to ensure i am aware of any progress. Winston Solicitors should be your first choice if you are wanting to work with highly professional individuals.
Nusrhat
Really efficient and helpful, especially Amanda and Olivia. This was a whole new experience for me and other people gave me much longer dates for expected completion whereas Olivia managed to complete everything in a comparatively quick time even when unexpected situations arose, thank you.
Anonymous
Really helpful and responsive. Used them for my remortgage which included taking someone off the deed and making the mortgage for me only and it was all very smooth and I felt very well informed throughout. Felt like good value for money. Would use again.
Katrina
Fantastic experience!After a couple of previous houses unfortunately fell through over the last year, alongside a few other issues, we ended up dealing with four different conveyancers over a two-year period. Our frustrating experiences with the first three corporate firms are what ultimately pushed me to go local and choose a smaller company and I am so glad I did!The entire process with this firm was incredibly smooth. Michelle replied promptly to every single query and the service was still very reasonably priced. Even our estate agents remarked on how impressed they were with Michelle's quick responses and ease of communication.Whenever I had a question, I knew it would be answered often on the exact same day via email and we received constant, transparent updates as milestones were completed. I vastly preferred this direct, human communication over the overly complex online portals I had to use with past firms.I would highly recommend Michelle and this firm to anyone looking to buy a house, especially first-time buyers who want a stress-free experience. Thank you so much!
Miss Dawson
Recently I have used the services of Winston Solicitors to deal with my wife's estate and to update my will. In both cases everything was explained in straightforward language and so was easy to understand. Things were dealt with promptly and I was always kept informed of progress. The friendly approach of members of the team made a difficult situation much easier to deal with. My family will certainly seek the services of Winstons when required in the future.
David
Amazing service from start to finish, Our questions were answered quickly and there were no holds up from our side of the house sale what so ever. Would 100% recommend and use in the future. Special thank you to Samantha & Aishah.
Robyn
We were really impressed with the service that we received from both Leasa and Julie. The process was efficient, communication was great and we liked the online portal where you could see the progress of the sale/purchase easily. Despite some delays from our buyer’s solicitor, both Leasa and Julie seemed to push this daily for us to complete on time. We would recommend Winston’s to others and will use them in the future if we move again!
Charlotte
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