Enhanced Customer Service with Firm-Wide Adoption of Threads.Cloud AI Transcription Technology
Adopting AI Transcription Technology
Delivering exceptional client care has always been at the heart of what we do. As the legal landscape evolves, so do the expectations of clients. Embracing innovative tools that support accuracy, efficiency, and transparency has become essential. That’s why we are proud to announce the firm-wide rollout of Threads.Cloud’s ai transcription technology, following a highly successful trial within selected departments.
To speak to one of our solicitors call 0113 320 5000
This marks a significant step forward in our commitment to consistently improving how we communicate, collaborate, and deliver results for the people and businesses that we represent.
Strengthening Client Service Through AI Transcription
During our trial period, Threads’ ai transcription system demonstrated immediate value. Across the firm, we now record and transcribe over 400 hours of calls every month, transforming how we capture and store important conversations. Calls that once required manual note-taking are now automatically converted into accurate, searchable records.
This means that our solicitors can focus fully on the client in front of them, rather than splitting attention between the conversation and their keyboard. By eliminating the burden of note-taking, ai transcription frees up time for higher-value legal work, sharper analysis, and more meaningful client interactions.
Managing Partner Jonathan Winston said it best:
“Technology should never sacrifice client confidentiality or get in the way of client relationships. It should strengthen them. By adopting Threads.Cloud’s AI-powered transcription, we’re giving our lawyers more time to focus on what matters most - delivering the best possible results for our clients.”
Why AI Transcription Matters in Modern Legal Practice
As law firms handle an increasing volume of remote calls, hybrid meetings, and digital communications, the demand for accurate, accessible records continues to grow. Traditional methods, such as handwritten notes, typed transcripts, and manually organised call logs, are time-consuming and susceptible to human error.
Modern ai transcription technology addresses these issues by:
- Improving accuracy through sophisticated speech recognition
- Reducing administrative time, allowing teams to prioritise legal work
- Ensuring consistency, especially when multiple people handle a case
- Making information instantly searchable, speeding up case preparation
- Supporting compliance, when used with appropriate client consent
With the legal industry more regulated and time-pressured than ever, tools like Threads.Cloud help ensure that we remain efficient without compromising on quality or confidentiality.
Choosing Secure Technology in a Sensitive Legal Environment
In an era where some transcription providers have come under scrutiny, such as questions raised about how platforms like Otter use recorded data for model training, we remain committed to choosing secure, compliant solutions.
Every technology we adopt undergoes rigorous evaluation to ensure that client confidentiality is protected and that data is stored and handled securely. We’re transparent about the way we manage consent, so you can be sure that your data is properly managed.
When we choose new technology, we check that it supports, rather than disrupts, our service standards. Threads.Cloud met and exceeded these requirements, making it a natural fit for our firm.
Threads.Cloud - A Smart, Secure Platform for Legal Teams
Threads.Cloud is so much more than an ai transcription tool. It’s a full communication and collaboration platform designed for businesses that rely on accurate, centralised information.
Key features include:
- Automatic call recording and transcription
- Integration of emails, calls, and transcripts into one secure space
- Advanced search tools for fast retrieval of key information
- Full visibility across client interactions
- Compliance-focused design ideal for legal environments
For a firm like ours, where multiple departments may need access to historical communications, this unified approach enhances efficiency and accuracy across the board.
Supporting Our Long-Term Vision for Client Care
Adopting Threads.Cloud isn’t just about improving internal workflows. It’s about ensuring that our clients continue to receive the highest standard of care. Ai transcription allows us to maintain exceptional service levels, strengthen case preparation, and build an even more responsive environment for our clients.
As we look to the future, technology will continue to play a vital role in how we improve transparency, speed, and communication across all areas of law. Threads.Cloud aligns perfectly with this vision.
If you’d like to learn more about how we combine expert legal advice with leading technology, or if you’re seeking support with a legal matter, our team is here to help. Contact us on 0113 320 5000.
