Skip to main content
Legal news

New code for insurers

Jonathan Winston Jonathan Winston
2 min read

The Association of British Insurers (ABI) has introduced a new code for the insurance industry which will stop companies making unsolicited calls to the victim of an accident in hospital or at their home.

The new voluntary code will cover insurance companies who sign up to it but will not put a stop to cold-calling to offer an early settlement to a case, known as ‘third party capture’. This is commonly used when an insurer’s policyholder is at fault in a car accident and is also used for accidents at work and in public liability claims where there is personal injury involved.

Muiris Lyons, president of the Association of Personal Injury Lawyers said it was difficult for most claimants to know whether or not a settlement offer was fair. He said: “The insurance industry is now euphemistically calling this ‘third party assistance’, but what many people won’t realise or remember, often because they are shocked and vulnerable at the time, is that insurers’ primary duty is to their shareholders, not the injured person. This obviously puts them in direct conflict with the victim.”

More Winston Solicitors news

Client feedback

They help us and guided us buying the property
Shamim
Very professional and courteous. Good response times and extremely thorough in their work. Highly recommend.
Richard
I recently updated my will with Winston Solicitors. Emily was very helpful and professional. She explained everything I needed to know very clearly and addressed any questions I had . The service was excellent
Ann
Great experience and consistent feedback
Alexander
Good communication, clear emails, good attention to detail reacted quickly to problems.. We have used twice now and would certainly use her again as a convincing solicitor. Much better than other we have used in the past.
Rachel
The service from Sam and Paolo has been exceptional - timely, responsive and efficient through a highly stressful house purchase (no fault of theirs!) and we would highly recommend them both to anyone!
Mr & M
I recenlty contacted Winstons Solicitors to assist with a appeal for my mother with the ICB regarding a continuing health care assessment. James Urquart Burton assited me with the process. He was exteremely helpful and understanding. James provided an indepth analysis and assesssment and was present at the appeal to assist me and advocate for my mother. Jame's work is diligent, professional and he is really responsive to any questions and queries. I highly recommned contacting James to help and assist with any appeals for Continuing Healthcare and Decision Support Tool reviews
Angela
Excelent service
Angus
Contact Jonathan