Legal news

New code for insurers

Jonathan Winston Jonathan Winston
2 min read
This blog is more than 16 years old

The Association of British Insurers (ABI) has introduced a new code for the insurance industry which will stop companies making unsolicited calls to the victim of an accident in hospital or at their home.

The new voluntary code will cover insurance companies who sign up to it but will not put a stop to cold-calling to offer an early settlement to a case, known as ‘third party capture’. This is commonly used when an insurer’s policyholder is at fault in a car accident and is also used for accidents at work and in public liability claims where there is personal injury involved.

Muiris Lyons, president of the Association of Personal Injury Lawyers said it was difficult for most claimants to know whether or not a settlement offer was fair. He said: “The insurance industry is now euphemistically calling this ‘third party assistance’, but what many people won’t realise or remember, often because they are shocked and vulnerable at the time, is that insurers’ primary duty is to their shareholders, not the injured person. This obviously puts them in direct conflict with the victim.”

More Winston Solicitors news

Client feedback

Fantastic service - super efficient, no nonsense, quick and communicative. I own and run a Leeds-based Estate Agency and we've tried and tested many many conveyancing solicitors and I can honestly say, Winstons (Samantha and team in particular) are amongst the best! Thanks so much for your help with my recent property sale!
Jonathan
I would highly recommend Winston Solicitors! I was referred by my cousin who also had a fantastic experience. I can’t thank Samantha and Joe enough for their services from day one. They made the whole house buying process feel clear and much less daunting, which I particularly appreciated buying on my own for the first time. They were very responsive and went above and beyond to ensure that I completed on the day I had hoped. The attention to detail in the enquiries was particularly appreciated. Thank you!
Megan
Professional and friendly staff. Complete process on time. Quick response for queries.
Sana
Was assisted by Samira Cakali cannot fault her advice one bit. Knew exactly what steps to take to ensure a quick, clean and lucrative exit. I would recommend Winstons Solicitors to anyone seeking advice or action regarding employment law.
Anonymous
Winston’s were easy to engage and provided clear and transparent information on the process and upfront costs. Once engaged they were responsive and simple to work with. In particular Sidraa was excellent to work with, she was quick to respond and helpful. I was very appreciative of the efficiency and pace with which we progressed.
Tom
Excellent service and easy to contact when needed. Professional advice - would recommend!
Craig
I found Winstons to be a highly professional, efficient and compassionate firm of solicitors. The original estimate of fees for dealing with a complex probate matter including the sale of a property and dealing with inheritance tax proved to be very close to the final amount charged. At all stages throughout the process I was kept well informed of progress and was consulted whenever necessary. All correspondence was polite and pertinent, and my wishes were acted upon promptly. I would have no hesitation in recommending Winstons to others and would readily use their services myself in the future should the need arise.
Anonymous
The professional services provided by Winston Solicitors was exemplary. They were very professional and made the experience as pleasant as it could be. I would happily recommend Winston Solicitors.
Louis
Contact us