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We are looking for the right person to join our team based in Roundhay, Leeds to do full-time IT Helpdesk and Support

Working closely with the IT Manager and Practice Manager, they will assist in the smooth running of the practice by providing a range of IT help desk support, document management, case management workflow development and maintenance whilst providing back up administration support across the organisation. Role can develop to learn new skills in order to progress towards being an IT Developer on our case management system and eventually websites. 

Please apply with CV and covering letter indicating relevant experiences and why you are interested in this role to @email. For further information please call 0113 218 5499. Closing date Wednesday 14th April 2021. Please see below for further information about the role.

Working Hours
Monday - Friday - 8:45-5:30 

Special Conditions
Any job offer will be subject to satisfactory references which will not be taken up until after interview and a clear Disclosure Bar Service and Anti Money Laundering check upon commencement. 

Key responsibilities and accountabilities 

Helpdesk support – be the first point of contact internally for: 

  • Problems with hardware such as computers, printers, telephone system, photocopiers, scanners and dictation equipment 
  • Resolving user issues with third party software applications 
  • Setting up new users and moving staff work stations 
  • Problems with case management systems 
  • Communicating issues to Management and suppliers 
  • Providing solutions and suggesting improvements 

IT software development and maintenance 

  • Administering document changes on the case management system 
  • Coding case management documentation at a general level 
  • Working alongside colleagues to develop document management workflows to improve business efficiency 
  • Content management on the company websites 
  • Use best practice SEO strategies that drive increased organic visibility  
  • Administration and IT projects 

Admin support features – not main responsibilities but to assist with cover and holidays 

  • Minor repairs and general maintenance around office 
  • Undertake other clerical and administrative duties as may be reasonably required
  • Any additional duties as required to help with the smooth running of the practice 

Person Specification

It is essential that the applicant have the following skills, knowledge and experience. 

Essential Skills required 

  • Good understanding of Information technology, specifically Microsoft Office and computer hardware 
  • Practical approach to problem solving and technology 
  • Self-starter who can work independently whilst following direction 
  • Skilled in establishing priorities and managing own workload  
  • Must be able to work under pressure 
  • Ability to manage effectively conflicting priorities  
  • Excellent attention to detail 
  • Excellent written and oral communication skills  
  • Excellent team player who is able to get on with others 
  • Capable of using diplomacy and tact 

Behavioural characteristics required 

  • Ability to respond to change and incorporate into new working practices efficiently 
  • Commitment to continuous improvement of the practice 
  • Willingness to participate actively in training and development 
  • Flexible attitude, prepared to get involved in a wide variety of tasks 

Desirable skills 

  • Experience in an office setting 
  • Experience in a legal practice or professional service firm 
  • Experience in a help desk environment 
  • Case management systems to a basic level 
  • Driving licence